Terms & Conditions
Booking & Cancellation Policies
Booking & Cancellation Policies
Booking & Cancellation Policies
-No Show appointments will be charged a 60% booking fee. No Exceptions.
-Pre-paid bookings are non-refundable & only valid for the service selected unless otherwise directed by management.
-Cancellations 24hrs or less before apt will be charged a 40% booking fee. No Exceptions.
-Valid Credit Card is required for all reservations of 2 or more services.
-Valid Credit Card is required for all Spa Parties of 2 or more people in which card will be charged a 40% booking fee at time of booking. Card on file will be charged for the remainder of all services at time of service unless cancelled or rescheduled a minimum of 3 days prior to the original appointments.
Gift Card Terms
Booking & Cancellation Policies
Booking & Cancellation Policies
Costs of our services may change over time. Under such circumstances that a gift card was purchased for a specific service & the price has increased since the purchase of the gift card we can only honor the original value that was placed on the card in which the client is required to pay the difference at time of service.
What if you have a gift card for a specific service or for one of our packages?
All gift certificates 12months old or older are only worth the value placed on them & any difference in service cost from purchase of gift card is due at time of service.
Email Offers
Booking & Cancellation Policies
Return/Refund Policy
All email offers are only valid until expiration date, if provided, otherwise they expire 6 months after date of email being sent. This includes all Birthday Certificates.
Return/Refund Policy
Return/Refund Policy
Return/Refund Policy
Returns: Due to COVID we're NOT accepting returns of *used products*. If you're unsure about a product we recommend asking for a sample before purchasing which can be done in our spa.
*un-used & un-opened products purchased within our spa may be returned minus any fee's incured per our Refund Policy.
Refunds: Any & all authorized refunds will be sent via check within 7 business days of rectification.
Gift Cards, Membersips, & Packages are NON-Refundable & are only good for in-store credit.
All product returns will be charged a $5 re-stocking fee per product.
Due to the cost of merchant transaction fees, any refunds for pre-paid services, etc by debit/credit card will be charged 3.5% fee which will be deducted from the total refund.
Membership Terms
Return/Refund Policy
Membership Terms
Memberships are non-refundable. Memberships can NOT be combined or used in conjunction with any other offers, specials, discounts, or deals.
Spa Parties
Return/Refund Policy
Membership Terms
We don't charge any fees for our spa parties but our reservation policies are as such:
-Valid Credit Card is required for all Spa Parties of 2 or more people in which card will be charged a 40% booking fee at time of booking. Card on file will be charged for the remainder of all services at time of service unless cancelled or rescheduled a minimum of 3 days prior to the original appointments.
Privacy Policy
Privacy Policy
Privacy Policy
We take our client confidentiality very seriously by setting a new standard for our industry by using reusable forms that can be scanned & sanitized after each client. This allows us to keep all of our files digital & ENCRYPTED!! Only our management has access to our intake forms once they're encrypted & requires permission for even our employees to access.
We don't offer public Wi-Fi access because our Firewall is so restricted we can only access a select few domains through our systems.
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